Success is a team effort

Fireman's Fund eLearning

Since 2002, Lasselle-Ramsay has produced over 100 projects for Fireman's Fund. Before the LR-FFIC partnership, FFIC's instructional designers had no experience with eLearning. A critical deadline in their development schedule was about to pass without any modules completed. “We were paying out more in claims than we were receiving from premiums sold,” explains Rowell Matt, Director of Instructional Design & Development.

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The Lasselle-Ramsay consultants essentially coached our instructional designers in eLearning 101. How to develop a storyboard. How to include a sufficient level of interactivity. How to teach concepts visually as opposed to text. They did a great job of building confidence in our instructional designers. They showed them how to do it and that they could do it!

Cisco Partners with LR for Documentation

Cisco’s Multiservice Switching Business Unit was one of the first of Cisco's divisions to consider outsourcing significant portions of the department’s technical documentation workload to Lasselle-Ramsay. Required was a solution to ramp up quickly to meet the the demands of Cisco's rapid growth. Over the past 18 months, the department had added 21 technical writers to the original staff of 9 to keep up with the volume of projects. Even at that rate, it was difficult to stay on top of the 400 percent increase in the number of projects.

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[Lasselle-Ramsay] really seems to understand how to work with companies. Outsourcing to Lasselle-Ramsay is an adaptable, scalable solution for technical publications.

HP Outsources Training Development, Saves $100K & Improves Content Accuracy

HP needed a training program that could provide customer support agents with up-to-date product information. Lasselle-Ramsay developed a core curriculum for new customer support agents and service technicians that covered basic information for HP Pavilion models, the HP call-tracking system, knowledge database and support windows, hardware basics, and details on HP peripherals. "We had to work on different courses simultaneously. Our flexibility and our ability to add and subtract staff as needed reduced production time for the entire project and produced considerable cost savings for HP” say Joan Lasselle, CEO.

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I needed a vendor that could adapt its services to my needs. Lasselle-Ramsay did that by assembling a team of professionals that was uniquely suited to each particular project. We have been working with Lasselle-Ramsay for over four years. Not only would I recommend them, I have done so many times. (Technical Training Manager)

Genentech and LR: Regulatory Training for New Hires

Genentech's Regulatory Affairs department had a challenge: how to retain valuable employees and enhance department performance. New hire training emerged as a high priority. But there was no consistent or formal training program, nor were there people on staff to create a formalized program. Thus, new employees were simply trained “on-the-job.” Lasselle-Ramsay partnered with Genentech's cross-functional team to create a New Hire Training Package, consisting of six 2 to 3-hour modules: a general orientation to the department, and modules specific to each of the functional groups. The training format is flexible—it can be conducted as an instructor-led workshop or presented in one-on-one sessions. Further, it can be made available for reference online.

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We chose Lasselle-Ramsay because of their professionalism and the excellent work they have done for their clients. It has been a real pleasure working with them. I look forward to a continuing partnership for years and years to come.