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  Corporate Fact Sheet

Overview
Lasselle-Ramsay, Inc. is a leading professional services organization that develops critical business information and learning solutions for new products, business initiatives, and regulatory requirements. The company integrates content, content development processes and technology to provide information, content and learning solutions that increase productivity and drive know-how. Services are focused on four key practice areas:
  • Technical documentation
  • Training development
  • On-the-job performance tools
  • Consulting
Since 1982 Lasselle-Ramsay has provided information and learning solutions to leading companies spanning a variety of industries; names such as Fireman's Fund, Genentech, Cisco Systems, and Hewlett-Packard. This experience has resulted in a set of methodologies and best practices that ensure predictable, high-quality results.

Solutions
Companies typically engage Lasselle-Ramsay when they need assistance in launching a new product, communicating a new corporate initiative, or meeting regulatory requirements. Lasselle-Ramsay works closely with clients to ensure that quality information is ready when a product is launched, a new product or initiative is deployed into an existing business process or government regulatory requirements must be met.

Specific solution areas include:
  • New product launch
  • Implementing new enterprise technologies
  • Communicating new corporate initiatives
  • Supporting an eLearning initiative
  • Implementing standards, processes and procedures
  • Meeting regulatory compliance requirements
Services
Lasselle-Ramsay offers a wide range of services including the development and production of:

Technical documentation: complete, user-centric technical documentation solutions—from design through final delivery.
  • User guides
  • Technical manuals
  • Online help
  • Standard operating procedures
  • Quick start guides
  • Application notes
  • White papers
  • Datasheets
  • API guides
Custom learning: learning solutions integrated with business goals to create a learning experience that fits the enterprise, technology, people, and geographies.
  • Curriculum design
  • eLearning
  • Instructor-led Training (ILT)
  • Foundation learning
  • Virtual-labs
  • Self-paced learning (self-study)
  • On-the-job training (OJT)
  • Field kits
  • Learning audits
  • Facilitation skills
Production services: effective design and high quality production for a competitive advantage.
  • Copyediting and proofreading
  • Indexing services
  • Graphic design
  • Product audits and usability studies
  • Presentations
  • Page layout design
  • Product tours
On-the-job performance tools: allow clients to focus training events on critical concepts and practice opportunities, as well as leverage training dollars, increase retention, and improve performance.

Localization: adapts a product or business process to local language norms, currency standards, number formats, and local business practices—early on in the development process—meaning more effective product placement, greater market acceptance and reduced support costs. Lasselle-Ramsay translation capabilities are available in 40 languages.

Consulting: for helping organizations evaluate their information supply chain within and across functional areas. Consulting services include the ability to:
  • Align information development models with business objectives
  • Identify gaps between the information delivered and the information needed
  • Identify opportunities for content reuse and re-purposing
  • Identify areas of potential cost savings by eliminating redundancy and improving processes and procedures
  • Implementation of a content management system
Certifications
Lasselle-Ramsay is certified as a Women Business Enterprise by the following entities:
  • State of California
  • California Lottery
  • California Public Utilities Commission
  • Women's Business Enterprise National Council (WBENC)
Clients
Lasselle-Ramsay clients span high technology and pharmaceuticals companies to government agencies. Key clients include Agilent, Atheros Communications, Blue Shield, Cisco Systems, City of San Francisco, Compaq, Fireman's Fund Insurance Co., Genentech, Hewlett-Packard, Mitsubishi, McKesson, palmOne, and Siebel.

Alliances
Lasselle-Ramsay has teamed with several leading companies to better serve clients. Examples include Element K, a well-known provider of instructor-led courseware and elearning solutions, and P.H. Brink, one of the premier providers of language services in the world.

Alliance partners share Lasselle-Ramsay's commitment to top-notch client service, and complement Lasselle-Ramsay's core service offerings.

Management
Joan Lasselle, President
Julie Poimiroo, Director of Finance and Administration

Contact
Lasselle-Ramsay, Inc.
The Landmark, Building P
2075 Landings Drive
Mountain View, CA 94043
Tel: 650-968-1220
Fax: 650-968-0949
www.lr.com
 
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Copyright 2004, Lasselle-Ramsay