It takes a system
Many organizations that develop content focus on just that—content. They fine tune deliverables, but fail to evaluate all areas of their environment or look only to technology assuming that a new tool will solve the problem. Because short-term fixes no longer work, you need to look at the total process to get the leverage you need to make a difference. You need to consider the people—the people who develop the content and the people who use it—the process, both governance and workflow—and the content. Technology alone will not solve the problem. But how do you know where to start?
Lasselle-Ramsay has created a six-point content infrastructure model that looks across your organization to identify your strengths and determine areas where you can get the most immediate gains. By aligning to the business opportunity and integrating five key areas of your organization into a single model process improvement is enhanced. The areas are: Customer, Content, Technology, Team, and Process.
Define User Experience: Understanding the content and learning needs and mapping those needs to their work model gives you an actionable plan for developing the right content and selecting the technology you need to deliver it to the point of use.
Content and Learning Models: Are you creating the content and learning to drive business success and higher performance? Linking content and learning directly to business goals and user needs is critical to success.
Analyze the Process: Looking at you process from beginning to end identifies choke points, redundancy, and wasted time. Streamlining your workflow increases productivity and helps determine load balancing and resource allocation.
Assess Technology: Technology is only part of the answer, but often it can automate inefficient and manual processes. It is a requirement for collaboration both internal and external and supports other key activities.
Team: Making a change often means a change in skills. If you are adopting a new technology, do you have the right team with the right skills to make it happen? If you don't, how will you get there? Don't leave your people behind.
Lasselle-Ramsay's approach begins with an online snapshot that allows you to review your current organization and gives you a Content Infrastructure Assessment (CIA) score. This snapshot is a way to get started. Once you have a snapshot, Lasselle-Ramsay offers a full range of services including a Discovery Day workshop and follow up consulting to help you identify and implement improvement efforts.
To complete the Content Infrastructure Assessment and get your CIA Snapshot SM score, follow this link.
Lasselle-Ramsay can help you with all elements of your content infrastructure.
Read about Content & Learning Strategy.
Check out Content Development & Delivery.
See Learning Development & Delivery.