"You cannot write, teach, train, or communicate effectively to another human being without knowing who your customer is and what their information needs are, how/when they need to receive info, and what they already know."

-Webinar attendee

LR Whitepaper: Making the Customer Content Connection

In February 2010, Joan Lasselle of Lasselle-Ramsay and Chip Gettinger presented the webinar, "Why Customer-Driven Content is the Gold Standard for Documentation."

We have recently consolidated the information from this webinar into a new whitepaper written by Joan Lasselle and Barbara Nelson. In this whitepaper you will learn about methodologies for connecting the content you develop to the customers who use it.

This whitepaper is now available for free download. Fill out the form below for access to the PDF.

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