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Consulting Services Our consulting services provide information design and development expertise to help you evaluate your information supply chain within and across functional areas. This process ensures that your critical business information and learning are aligned with your business goals to improve business results. In today's business world, information is often haphazardly developed in functional silos, resulting in duplication and redundancy, with missed opportunities for reuse. More important, the information is developed without keeping the end user or a directed purpose in mind. Who needs the information, and how they will use it? And while technology promises to solve the problem, it often increases the problem. More information is developed, not better or more effective information. The result is fragmentation, redundancy, and inconsistency. At Lasselle-Ramsay we begin at the end—with the user. Who are the audiences for the information and learning? What information do they need, and when? Most important, how will they use the information to be more effective on their jobs? Using a proven methodology, we create a content inventory and analyze the data to answer such questions as these: Is duplicate information being created? Where are there opportunities for reuse? Is the content creation process efficient? Where are the information hot spots—bottlenecks in processes and redundancy in information—that cost money? Lasselle-Ramsay's team of experienced specialists include information architects, content management specialists, and usability experts who use a variety of research methodologies to follow a four-phase strategy: Define the problem. Audit and analyze the information. Create an information design plan. Plan the implementation. Lasselle-Ramsay works collaboratively with you throughout the consulting engagement. Each phase has its own milestones and deliverables, so that you have input into the process and feel confident that your questions are being answered and your goals are being achieved. Lasselle-Ramsay can work with you on these tasks: Align information development models with business objectives. Identify gaps between the information delivered and the information needed. Identify opportunities for content reuse and repurposing. Identify areas of potential cost savings by eliminating redundancy and improving processes and procedures. Implement a content management system.

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