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On-the-Job Performance Support Tools
Today's business environment is characterized by the need to respond quickly with fewer resources—less time and reduced staff—and the need to lower costs. Doing this requires an agile workforce with the right information, at the right time, and in a form they can use. It also requires that information and learning are mapped to the needs of their work environment and the goals of the business. To help you meet these needs, Lasselle-Ramsay provides on-the-job performance support tools so that your business meets the challenge of shorter product cycles, highly regulated environments, geographically dispersed workers, and ad hoc teams.
At Lasselle-Ramsay, we believe that learning is a process, not an event; while the classroom or online course is a critical element in the learning process, it does not meet the total needs of the learner. Your workforce and your entire value chain need access to information on demand, and performance support tools enable you to deliver how-to and reference information that changes rapidly. These tools enable you to focus training events on critical concepts and practice opportunities and to leverage your training dollars, increase retention, and improve performance.
Lasselle-Ramsay can work with you to build on-the-job performance support tools that do the following:
- Extend or replace formal learning events to reduce time away from the job and move learning closer to when and where it's needed—on the job and on demand
- Support learning events by improving retention, reinforcing learning, and providing easy access to information from the event
- Are easy to use, maintain, sustain, and scale, resulting in lower maintenance costs, consistent up-to-date information, and faster time to develop and deploy
- Can be delivered in multiple modalities—including wireless devices—so that learners don't have to be at their desks
- Support multiple types of information, including text, audio, and video, to optimize the reuse of learning components and content elements
- Provide searchable information and content to make information accessible when it's needed
- Support various learner profiles to deliver customized content that is personalized based on job roles, geographies, or user identification
- Support collaborative work environments to drive and capture best practices that improve quality
- Can be linked to enterprise systems, such as ERP or CRM, to integrate business processes with tool functionality, and provide critical how-to information when it's needed
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Solutions