Lasselle-Ramsay - Information Development Services

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Product Information Solutions

Products don't use themselves, install themselves, or support themselves. People do. They sell your products, integrate them into existing environments, and apply them to create value. For over 20 years Lasselle-Ramsay has helped companies develop the critical link between products and people: information and learning.

Making sure that quality information is ready when a product is launched, or when you deploy a product into your existing business process, has always presented a huge challenge. Sales, customer support, and resellers must be up to speed on all product aspects before the launch or deployment date. Today, shorter product life cycles, fiercely competitive global markets, and enterprisewide deployments mean you are often squeezed to deliver product information in less time, with fewer resources. Traditional approaches are no longer up to the task, and result in wasted effort, long turnaround times, and a lack of consistency and efficiency.

Lasselle-Ramsay's approach fundamentally transforms the product information process by unifying the islands of information that typically exist in various areas of your organization, such as sales, support, and user assistance. We use appropriate technology to help ensure that the right information gets to the right people at the right time. And we apply the latest methodologies to tailor information to the way people work, which pays off in increased process efficiencies, time and cost savings, and improved product utilization and success.

Proven in numerous projects for such leading technology companies as Hewlett-Packard, Cisco Systems, and PalmOne, the Lasselle-Ramsay approach can help you successfully launch new products as well as maintain current products. By addressing all aspects of development and delivery of product documentation, training, and support. The Lasselle-Ramsay approach includes:

A proven life-cycle methodology that provides an end-to-end solution for all content development, from design and development to delivery, maintenance, and obsolescence
An integrated approach that identifies common content elements across functional areas to gain leverage, ensure consistency, shorten development time, and reduce costs
Use of the most advanced enabling technologies to ensure that information is developed and delivered effectively and efficiently

The result is the highest-quality documentation, training, and on-the-job performance information tools, always delivered on schedule and within budget. In addition, Lasselle-Ramsay's philosophy provides a transfer of process and knowledge that can significantly add to your organization's capabilities and productivity both now and in the future.

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