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Success Stories  |
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Cisco Systems Turns to Lasselle-Ramsay for Documentation Solutions Situation As the worldwide leader in networking for the Internet, Cisco recognizes that a key component of customer satisfaction is accurate, up-to-date information. However, with its growing product line supported by thousands of manuals and release notes, managing technical documentation is challenging. Challenge The managers of Cisco's Multiservice Switching Business Unit needed a solution that would help them ramp up quickly to meet rapid growth demands. Over a period of 18 months, 21 technical writers were added to the original staff of 9 to keep up with the volume of projects. Even at that rate, staying on top of the 400-percent increase in the number of projects was proving difficult. Solution Utilizing the expertise of Lasselle-Ramsay made it easy for Cisco to expand its writing staff when the workload was heavy, and to cut back during less busy times without having to hire and then lay off employees. In addition, working with Lasselle-Ramsay meant that Cisco documentation managers could save their most experienced technical writers for high-profile, cutting-edge projects. In addition to the Multiservice Switching Business Unit, Lasselle-Ramsay is also working with Cisco's IOS Group, Worldwide Training, and the Service Provider Line of Business on both the west and east coasts. |
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"Outsourcing to Lasselle-Ramsay is an adaptable, scalable solution for technical publications." —David Trousdale Multiservice Switching Business Unit Cisco Systems  Read the Cisco Case Study |
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